Addressing Physician Burnout: How Atlanta's Southeast Permanente Medical Group Is Leading the Way

Reducing Burnout via EHR Optimization

The Southeast Permanente Medical Group (TSPMG), an affiliate of Kaiser Permanente based in Atlanta, has made significant strides in reducing burnout rates among its clinicians and staff. From a worrying figure of 48% in 2022, they have managed to bring it down to 43% in 2023. This is a remarkable achievement, considering the nationwide burnout rate stands at a staggering 53%. The group's consistent efforts in tackling this issue have earned them bronze level recognition from the AMA Joy in Medicine Health System Recognition Program, a platform dedicated to enhancing physician satisfaction and combating burnout.

Pebbles in the Shoe Campaign

TSPMG's innovative 'Pebbles in the Shoe' campaign played a pivotal role in this success. The campaign was designed to address operational inefficiencies and documentation burdens that contribute to burnout. Over a three-week challenge period, the organization received a whopping 163 submissions from clinicians and staff, offering ideas for improvement. These suggestions ranged from overhauling workplace email culture to setting up an automated Fast Pass waiting list for patients.

The Role of IT in Combating Burnout

Recognizing the importance of IT expertise in solving EHR-related challenges, TSPMG added a member with IT and care transformation experience to their wellness committee. This move was aimed at streamlining operations and enhancing the efficiency of the patient portal. They also adopted advanced technologies such as artificial intelligence and ambient listening to optimize charting and patient portal 'in-baskets.'

Customized Practice Transformation Journey

Working closely with IT proved to be a game-changer for TSPMG. They customized their practice transformation journey using a range of open-access online resources like webinars, toolkits, playbooks, boot camps, and virtual panel discussions. They also tapped into expert speaking engagements to gain insights into the best practices. Guideline revisions offered a pathway to reduce evaluation and management burdens, further alleviating the stress on the staff.

Looking Forward

By focusing on operational inefficiencies and integrating IT solutions, TSPMG has set a commendable precedent for other healthcare providers grappling with high burnout rates. Their approach, combining employee feedback with advanced technology, has demonstrated that it's possible to create a healthier, more productive work environment in healthcare settings. As the medical industry continues to navigate the challenges of the digital age, strategies like those implemented by TSPMG will be instrumental in promoting wellness and efficiency among clinicians and staff.