One of my close family members recently informed me about what occurred with a domestic assistant at the house of his mother, who was ill and unable to leave the house.

The man added that his mother’s housekeeper had called him and told that she had to get back home since she was stranded in a clinic located in their neighborhood. For the past four days, she has been ill but has not received any medical attention at this clinic.

He then dispatched his own vehicle to pick up the housemaid and deliver her to the house. As soon as the chauffeur returned, he explained to him what had happened to that same housemaid, which horrified him.

She claims the receptionists there at the clinic requested a fee of KD 1, however when she tried to pay them with cash, they rejected it. A card from the bank was required to complete the transaction, which they refused to compromise on. Despite her repeated protests that she has been missing her card, they insisted that it was her fault.

Please explain this irrational choice to us, His Excellency, Minister of Health. That cost of KD 1 isn’t a problem, but we want to see it paid by bank card as well as cash. For a servant, driver or housemaid, to have that magic card in their possession is quite uncommon.

One of the employees questioned the employer’s refusal to provide a bank card to the individual, so that she could get treatment from the MoH’s clinics.

Health officials in Kuwait’s Ministry of Health, who harassed us throughout the COVID-19 outbreak, are afraid that if non-Kuwaiti patients give them KD 1, their workers would hoard the money. That being the case, how can someone suggest that we hand over our own bank cards, each of which has many thousand dinars?

That’s a transgression of human and animal rights that the driver has verified. In the end, it is not the fault of the person who takes care of everything from cleaning the house to cooking meals to washing your clothes.

The driver visited the clinic on four occasions, where the receptionist accepted KD 1 from him because the driver has his own card. 

On two instances, the staff refused to issue the driver with a token for the doctor’s appointment since he persisted on paying the price of KD 1 with his credit card on both of those times.

My account administrator at a big bank was able to answer my questions concerning this unique problem in Kuwait. According to him, the Government of Health previously used to accept prepaid cards from servants, where a modest amount was placed, but lately the ministry has now been requiring that the worker pay for treatment via a bank card.

Because they transfer their paychecks to their family as soon as they receive them, the majority of these workers lack access to a bank card.

In order to find solutions to this easy problem afflicting our domestic employees, we repeat this information to our health minister.

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